Exchange Policy

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@royalmobisol.com. Please note that exchanges will need to be sent to our address. 

If your exchange is accepted, we’ll send you a exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any exchange question at support@royalmobisol.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your exchange, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or payment company to process and post the refund too. If more than 15 business days have passed since we’ve approved your exchange, please contact us at support@royalmobisol.com.

Important

While contacting for exchange, please attached the unboxing video of the parcel received support@royalmobisol.com.